Please do not send any boxes or paperwork with your watch that you want returned. While in our possession, your watch is kept locked in our safe. Watch boxes take up too much space and we have no place to store them.

Shipping Procedure

Wrap watch securely with plenty of cushion material and place in center of medium size sturdy box. Please include the following information with your watch:

Ø name,
Ø   address,
Ø   daytime telephone number,
Ø   description of watch, and

20 dollars for return shipping in the continental United States.
Overseas shipping costs are higher. 

If you would like for us to email you the day your watch arrives, please include an email address, and we will be happy to do so.  We will only use your email address to communicate with you directly. We will never send you advertising or other marketing materials, and we do not share email address with anyone.

Once your watch is received, it will be checked it in and placed it in our system. We are currently on approximately an 8 week turnaround. We will call you within 4 weeks after receiving your watch, with an exact cost of repair.  At that time we will explain exactly what it is that your watch needs. Because of the nature of antique watches and the scarcity of many of the parts, some repairs can take substantially longer than the 8 week average.  No repairs will be made on your watch until you give us the “okay.” The 8 week turnaround time frame begins when we RECEIVE your watch, NOT when we call you with the estimate.  If, after we speak with you and provide you with the estimate, you decide not to proceed with the repair, we will return your watch to you.

If shipping through the US mail; use REGISTERED WITH INSURANCE, mail only. All other methods are more expensive and less secure.

Address box to
A.W.CO.
P.O.Box 2328. 
Glenwood Springs, CO 81602

You may also e-mail us if you have questions about repairing your watch. We are, however, unable to give estimates or price quotes through email.